Create a strategic roadmap for your ServiceNow journey by prioritizing viable opportunities and discovering industry best practices.
People.Process.Platform.
People.Process.Platform.
We are a professional services firm dedicated to helping our clients evolve their service management practice with digital workflows.
From inspiration to implementation, we offer an end-to-end proposition supported by proprietary tools and a well-seasoned team.
We provide the right guidance and delivery capability to strengthen operational resilience, control cost structures, and enhance the experience for both employees and customers.
Operating through the lens of people, process and platforms, we currently specialize in 5 core areas of the ServiceNow portfolio.
IT Asset Management (ITAM)
From planning to disposal, our ITAM capability can help you proactively control asset purchases and usage throughout their lifecycle to maximize returns, reduce overall costs and improve IT service delivery to end-users.
IT Service
Management (ITSM)
Resolve service issues in a timely manner to drive efficiencies and end-user satisfaction. Our ITSM solution delivers scalable workflows that increase productivity and helps identify and deliver the right IT services to all your users – all through a single cloud-based platform.
Service Portal / Mobile Apps
Through ServiceNow’s Service Portal or a Mobile App, you can offer end-users an engaging, convenient self-service solution that provides quick and simple access to information, applications and additional resources they need to get the job done.
CMDB
Consolidate enterprise IT data into a single trusted source with the right content and context. Following guidance from the Common Service Data Model (CSDM), we can encourage IT operational efficiency and cross-functional alignment through healthy and transparent CMDB data.
Customer Service Management (CSM)
Implement a set of workflows and tools to provide customers an effortless, consistent omni-channel experience that resolves service issues, automates common requests, and reduces call handling costs. By empowering customers with self-service tools and agents with guided resolution recommendations, productivity will flourish, allowing you to focus on new and more complex customer challenges.
We’ve been recognized by ServiceNow as a Premier Partner for our investment in the platform to date.
We’ve been recognized by ServiceNow as a Premier Partner for our investment in the platform to date.
Get in touch
Ready to transform your ServiceNow ambition into tangible value? Fill out the form or email us at info@base2core.com. We look forward to helping you bring your ideas to life.